Google is bringing voice-free emergency operator access to Android


Google today highlighted a new feature that will bring voice-free emergency service interaction to Pixels and other Android device. Designed for instances of injury, situations where speaking can present a danger and for users with speech impairments, the feature allows callers to communicate via touch menus.

Once an emergency call is triggered, users can specify its nature by tapping “Fire,” “Medical” or “Police.” That information is passed along to an operator without requiring the caller to speak, alongside location information that pulls from the phone’s GPS and uses plus code, a method for locating callers without a specific address.

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The menu information is stored locally on the phone, and all of the information shared remains confidential, shared only with the emergency operator. Once the information is entered, users can also speak directly to the operator if able.

The feature was created in collaboration with the National Emergency Number Association. It’s arriving on Pixel phones and select Android devices in the U.S. in the coming months.

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